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Quick Start Guide

Our latest guide to get you started 
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Towing

Towing and Safety
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Maintenence

A starting place for your maintenence
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Yard Location

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Popular Searched Questions

My refrigerator isn't cooling - what can I do?

Some things to check:
  1. Does the refrigerator have power - when you open the door, does the light come on?
    • If not, has the fuse in the control panel blown?
  2. What temperature is the fridge compartment set to? 
    • What number is showing on the LED control panel?  
    • Are any LED lights flashing on the fridge control panel? If so, please explain.
    • Have you tried to turn the fridge on/off using the set button (holding it for 10 seconds until all LED lights go out)
  3. What temperature is the freezer compartment set to?
  4. Can you hear or feel the compressor running?
    • If you can't hear it now, turn the dial in the fridge compartment to the maximum setting to force it to run?
  5. Is the fridge cold?
    • Do the walls feel cold or room temperature - or somewhere in between?
    • Is there any moisture on the walls or ceiling of the fridge compartment?
    • Has this worsened or stayed the same over the past 24 hours?
  6. Is the freezer cold?
    • Do the walls feel cold or room temperature - or somewhere in between?
    • Is there any moisture or melted ice on the walls or ceiling of the freezer compartment?
    • Has this worsened or stayed the same over the past 24 hours?
  7. Are both the ventilation ducts between the fridge and freezer free of ice? 
    • If either or both ducts are iced or blocked, you must defrost the entire refrigerator until the air in both ducts is free-flowing.

My battery monitor is showing full but my batteries are not full - what's wrong?

You need to synchronise the battery monitor with the batteries.

For a reliable estimate of the battery bank state of charge, as displayed by the battery monitor, you must self-synchronise regularly with the actual state of charge of the battery.

Synchronisation prevents the drift of the "state of charge" value over time. A synchronisation will reset the battery's state of charge to 100%.
Synchronisation is an automatic process that occurs when the battery has been fully charged – either by enough solar power or by plugging into an external source of power like a mains pedestal at a campground or a generator. The battery monitor examines a few parameters to ascertain that the battery is fully charged. For example, for Linon Energy Batteries, It will consider the battery bank fully charged when:
  • the voltage has reached 13.9 volts, and
  • The current into the battery bank has dropped below 4% of the total battery bank capacity (e.g. 4 amps for our Bronze Package with a 105 AMP hour battery)
  • 1 & 2 above are maintained for at least 3 minutes.

When these three parameters are met, the battery monitor will set the state of charge value to 100%, thus synchronising the state of charge.

If the battery monitor is not regularly synchronised, the state of charge value will drift over time and show an incorrect value.

We highly recommend that synchronisation occur every two weeks or before departing on a journey.

The drift in the state of charge is due to the minor inaccuracies of the battery monitor and because of the estimation of the Peukert exponent. Once a battery bank is fully charged and the charger is in the “float” stage, the battery bank is considered full, and the battery monitor will automatically synchronise by setting the state of charge value to 100%.

How do I connect to an external power source?

The external power socket on the RV is typically located at the rear left-hand side of the RV. Holiday parks typically have 16 AMP electrical systems to connect the lead to.  

The external source could be via the shore power cable to a suitable Holiday Park power supply, a house outlet (requires a 10Amp to 16Amp adaptor), or an appropriate generator. Once connected, it will provide power to all 230-volt appliances and power outlets, the water heater, and, if installed, the air conditioner.  


Important

Standard household extensions or Heavy-duty 10 amp cords are not the same and cannot be used to bring power into your RV in holiday parks.


You will require a suitable adaptor to connect your caravan to a household outlet like this: Ampfibian MINI-PLUS - Weatherproof Power Adaptor   


What maintenance should I be doing?

Maintaining your RV is a critical responsibility for all owners. Your local RV specialist can perform many of the maintenance requirements. The list below represents an overview of the basic needs of all RVs. Still, your local RV specialist can provide a comprehensive list for your particular RV to ensure a long and satisfying ownership experience. 
 
Before each use,
  • Verify that the total weight is within posted limits.
  • Load cargo evenly in the RV.
  • Verify awning operation.
  • Verify levelling equipment operation.
  • Check drain systems for leaks and damage.
  • Inspect 230-volt breakers and 12-volt fuses.
  • Verify all appliance operations.
  • Test safety alarms for operation.
  • Check fire extinguisher operation.
  • Check the operation of signals and lights.
  • Check tyre pressure, including the spare.
  • Inspect tyres for damage and tread depth.
  • Verify slide room wipe seals are functioning.
  • Verify slide room adjustment and operation.
  • Inspect appliance vents for obstructions.
  • Inspect the battery, terminals, and cables for any signs of wear or corrosion and confirm tightness.

Every 3 months 
  • Check tyre pressure, including the spare.
  • Inspect tyres for damage and tread depth.
  • Verify slide room seals are functioning.
  • Inspect slide room seals for deterioration.
  • Inspect appliance vents for obstructions.
  • Inspect and repair seals on walls. 
  • Wash the exterior with water and detergent. 
  • Roll the unit slightly forward or back to avoid flat tyre spots.

Every 6 months
  • Verify slide room operation and adjustment.
  • Clean the roof per the manufacturer's instructions.
  • Inspect roof seals and repair them as needed.
  • Inspect the interior for water leaks.
  • Clean window weep holes.
  • Inspect window seals for damage.
  • Inspect baggage doors for adequate seal.
  • Inspect baggage doors for water leaks.
  • Perform necessary appliance maintenance.
  • Inspect the interior for water leaks.

Every 12 months
  • Inspect the battery, terminals, and cables for any signs of wear or corrosion and confirm tightness.
  • Wax exterior walls with liquid or paste wax.
  • Clean and lubricate roof vent mechanisms.
  • Apply reconditioner to slide room seals.
  • Adjust and lubricate window latches.
  • Lubricate exterior steps and jacklegs.
  • Lubricate exterior locks, gears and hinges.
  • Check the LPG system.
  • Winterize depending on local conditions.
  • Clean carpet and other interior items.
  • Clean all detector and alarm components.
  • Check the anode rod in the hot water cylinder & replace it when half of the rod has corroded away.
  • Inspect chassis for rust and scratches.
  • Perform chassis maintenance.
  • Apply MX4 Lanox or similar to the chassis
  • Available from:
    1. https://www.tradesmart.co.nz/search?q=MX4
    2. https://www.marine-deals.co.nz/catalogsearch/result/?q=MX4
    3. https://www.smartmarine.co.nz/products/search?phrase=MX4
  • Check wheel nut torque values at a certified service centre.

Any other questions?

We’re here to help. You can contact us: Weekdays: 9am to 5pm, Saturday: 10am to 1pm, Sunday: Closed
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